Frequently Asked Questions

What is a Shared Party Host?
A shared party host is someone who manages 3 party rooms at once and will check in with you periodically to offer assistance.
What is a Dedicated Party Host?
A Dedicated Party Host will be with you from the moment you check in at our facility to the moment you leave. They will help your guests choose their code names, assist them with their equipment during their games, provide entertainment in between games as well! The Dedicated Party Host will also be with you during your party room time, they will take care of the pizza and cake for you and will even help with gift opening if you'd like!
How many people should I book for?
We have limited availability in all of our games so we always recommend booking for your maximum number of people. Increasing your number of players in the future is often not possible as the games are likely sold out.

Do I need a reservation?
Reservations are not mandatory but are strongly recommended as we have a limited availability in all of our games!

How long is a game of LaserMaxx?From code-name selection to scorecard presentation and everything in between, expect to be at LaserMaxx for approx. 30 to 40 minutes per game. If you are playing more than one game there will be a short break between missions to catch your breath. The actual playing time of one laser tag game is 15-minutes of exhilarating FUN!

Can I just walk in to LaserMaxx?We always accept walk-ins however we always recommend making an online reservation to secure your spots as we are often sold out in advance.

Can I bring outside food to LaserMaxx?We have an exclusive arrangement with our Pizza Partner and the full menu is available for purchase.  Orders are placed directly through LaserMaxx using our online booking system or during our confirmation call prior to the event.

What is the cancellation policy?
Deposits are non-refundable however they are fully transferable to a new date and time. The deposit will remain on your account to use at a future reservation.

How old do you have to be to play at LaserMaxx?LaserMaxx is fun for almost any age! There is no maximum age for players. We cater to all sorts of teen & adult groups, corporate groups and even bachelor / bachelorette parties. Children aged 5 and above are typically able to manage the LaserMaxx vest on their own. Some younger players may require the assistance of an adult to wear the vest while the child carries the laser unit - Teamwork! If you are unsure, come by for a visit. We would be happy to give you a tour to help you decide.

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Booking & Reservations by High Trek POS